Your questions, answered
Answers about agency membership, staff listings, SMS alerts, payments, verification and privacy.
Are standard staff listings free?
Yes. Standard staff listings on the public site are included FREE within your agency membership’s escort allowance, subject to publication approval. Featured placement is optional and separately priced.
Does every member of staff need their own account?
Yes. Separate logins allow the agency to control access by role. Driver, security and office staff logins do not count towards the escort allowance.
How do the emergency texts work?
Confirming an SOS alert records an internal help request and can send SMS to the agency and up to two chosen contacts. Recipients need to be configured and SMS credits available. The screen shows delivery status; queued or sent does not prove handset delivery. This is not an emergency service.
What location does the text show?
The saved meeting address, with a short link on playfuladults.co.uk that opens Google Maps directions. It is not live GPS. The default link expiry is 30 days after the alert; administrators can adjust it.
How much do texts cost?
Each agency receives 50 SMS credits once. Additional packs contain 100 credits for £10.00. Each distinct recipient uses one CRM credit.
Are customer ID checks compulsory?
No. Didit checks are optional and involve the customer. An authorised administrator can also record an Admin Verified check. A payment does not verify a customer. Verification fees, if enabled, are separate.
Can staff use it on a phone?
Yes. Staff can see their own rota, upcoming and previous work, appointment information and earnings. Date and time forms remain available alongside visual editing.
Can I take payments online?
Eligible online payments use PayPal. Cash collections can also be recorded. A business must meet PayPal’s requirements for the services it offers; the CRM does not override provider rules.
Can another agency see my records?
Agency customer, staff and financial records are scoped to that agency and its authorised roles. Publishing a listing does not publish private client records, home addresses or next-of-kin information.
Can I change wording and fees?
Site administrators can customise field names, marketing copy, membership prices, featured-placement pricing, verification options and SOS message details.
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